Appointment Preparation
Knowing what to expect and preparing for your appointment helps your doctor to provide you with better care. We are providing four different types of appointments depending on what your doctor feels is appropriate.
General appointment advice:
- You may receive an email a few days prior requesting that you have a recent weight, blood pressure, heart rate etc available to send to us a few days prior to your appointment.
- You may receive a request to send in several blood pressure readings, a picture of a lesion or to complete a questionnaire.
- If your concern is regarding swelling or a lesion, please have a measuring tape handy for your doctor to instruct you how to measure the area.
- Please have all your medication present.
- Please send all requested information the day prior to your appointment. Having this information ready ahead of time will help make your appointment go more smoothly.
-Please let our staff know if your e-mail address or pharmacy information has changed to ensure that prescriptions are sent to the right pharmacy and additional information or communication about results goes to the right e-mail address.
Telephone Appointments
Our office is moving towards in person and virtual visits. The Ministry of Health is discouraging phone appointments. Thank you for your cooperation with all the recent changes.
Telus Virtual Visit
- For appointments booked in advance, you will receive an e-mail from no-reply@virtualvisit.telus 48 hours prior to your appointment (check you spam folder if you can't find it in your inbox).
-For appointments booked within 2 days of your scheduled appointment, you will receive that e-mail shortly after talking to our receptionists.
- You will need to be using a device that has a camera
- All instructions for how to connect are provided in this e-mail.
- At your appointment time open the e-mail, scroll to the bottom and click on the green button 'attend your virtual visit'.
-Once a screen opens, allow telus to use your camera and microphone and click the green button again to start the visit.
- If your doctor is not there, be patient they are coming. We will try to call you within 2 hours of your scheduled time.
- Please be in a quiet and private environment for you visit
- Please have headphones ready if possible to improve the quality of the sound for the visit
***Note: if you have any difficulty connecting through virtual visit, your physician will call you by phone.
In Office Appointments
OUR WAITING ROOM IS NOW OPEN!!!! Masks are still required in medical clinics.
- COVID-19 screening questions need to be done prior to arrival.
- You will be asked to use the hand sanitizer and apply a mask if you are not already wearing one.
-Remove all wet footwear and put on booties if desired.
-Present your health card to the front staff who will mark you as arrived.
-Sit in one of the open chairs and keep your belongings with you.
-If there is not an open chair you will be asked to wait in your car until we call you to come in.
-Only bring an additional companion if absolutely necessary