Welcome to Our Clinic!

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We believe that in order to achieve optimal health, patients and healthcare providers must work together as a team. In order to help our patients understand their role in their healthcare, we have outlined a list of patient responsibilities below: 

• Treating front staff and providers with respect.
• Providing correct and complete information about their health and past medical history including reporting changes in their general health condition, symptoms, or allergies to their doctor.
• Keeping their contact information up to date with the front office. Providing at least one (preferably two) emergency contacts so that if the patient cannot be reached in a timely manner to review abnormal results, then the emergency contacts will be contacted to help reach the patient.
• Requesting results of any labs/imaging tests ordered by contacting the office for an appointment to discuss results if they have not received them.
• Clarifying if they do not understand the planned treatment or their part in the plan.
• Following the recommended treatment plan to which they have agreed & and what happens if they refuse the planned treatment.
• Following facility rules regarding not wearing perfumes/cologne, not smoking, wearing masks, completing COVID screening prior to in-person visits, and avoiding inappropriate use of electronic equipment.
• Paying for third-party services not covered by OHIP.
• Keeping appointments.

We value our patients and are committed to providing the best care possible. By working together and fulfilling these responsibilities, we can achieve optimal health and wellness. Thank you for choosing Greenbrook as your healthcare provider.

 At Greenbrook, we believe that every patient has the right to the highest standard of care. To ensure that you receive the care and treatment you deserve, we have outlined your patient rights below: 

• Be treated in a kind and respectful way.
• Receive care without discrimination as to race, age, religion, disability, gender, sexual orientation, or national origin.
• Expect that all information about your health care will be kept private and confidential in accordance with the law.
• Expect that members of your healthcare team will sometimes share important information about your treatment, so you can get good care.
• Be given information in a way you will understand.
• Participate in making decisions about your care.
• Accept or refuse any treatment based on the possible risks, benefits, and alternatives, unless you are deemed incompetent (unable to make decisions), and as long as your decision will not harm others (for example, some contagious diseases), as set out by law.
• Express your concerns and get answers to your questions without affecting your care.
• Request the transfer of your health records to another medical professional; you may be charged a fee.
• Be advised of the fees not covered by OHIP that you are responsible to pay.

We take your rights seriously and are committed to upholding them at all times. By understanding and exercising your rights, you can feel confident in the care you receive at our clinic. Thank you for choosing Greenbrook as your healthcare provider.